My Account Shows an Error Status

What an Error Status Means

An "Error" status on a connected Google Business Profile account means GBPCentral can no longer communicate with Google for that account. Posts will not publish, analytics will not sync, and review management will be unavailable until the issue is resolved.

Common Causes

• Token expiry — GBPCentral uses authentication tokens to access your Google account. These tokens refresh automatically, but if the refresh fails (due to a Google-side issue or a network interruption), the account may enter an error state.
• Google password change — If you changed your Google account password, all existing tokens are invalidated and GBPCentral can no longer authenticate.
• Revoked access — If you went to your Google Account settings and removed GBPCentral from authorized apps, the connection is broken.
• Repeated sync failures — If the system fails to sync data 3 times in a row, the account is flagged with an error status.

How to Fix It

1. Go to the Accounts page.
2. Find the account with the error status.
3. Click Reconnect.
4. Sign in to Google and re-authorize access.
5. After authorization, GBPCentral will update the tokens and sync your data fresh.

All your existing data (posts, analytics, history) is preserved during reconnection. You do not lose anything.

Preventing Future Errors

Token refresh is handled automatically in the background. The most common reason for interruption is a Google password change or manual revocation. If you need to change your Google password, plan to reconnect your GBPCentral accounts afterward.